ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PROSES BELAJAR MENGAJAR PADA JURUSAN AKUNTANSI POLITEKNIK NEGERI UJUNG PANDANG

Abstract

This research aims to (1) observe the level of students’ satisfaction related to the quality of learning andteaching process at Accounting Department State Polytechnic of Ujung Pandang, (2) measure the gap between students’expectation and satisfaction, (3) recognize key variables which enhance level of students’ satisfaction and (4) perceivestrategic implications in enhancing level of students’satisfaction related to learning and teaching process. Data beingcollected by using questionnaires and then being analyzed by using Importance - Performance Analysis Diagram. Basedupon Kartesius diagram, two variables were found – responsiveness and tangible in first quadrant while certaintyvariable in second quadrant. Reliability and empathy variables have found in third and fourth quadrant respectively.Keyword: Analysis, Importance, Performance, Satisfied.