ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PROSES BELAJAR MENGAJAR PADA JURUSAN AKUNTANSI POLITEKNIK NEGERI UJUNG PANDANG

Nurhilaliah Nurhilaliah, Mansur Mansur

Abstract


This research aims to (1) observe the level of students’ satisfaction related to the quality of learning and
teaching process at Accounting Department State Polytechnic of Ujung Pandang, (2) measure the gap between students’
expectation and satisfaction, (3) recognize key variables which enhance level of students’ satisfaction and (4) perceive
strategic implications in enhancing level of students’satisfaction related to learning and teaching process. Data being
collected by using questionnaires and then being analyzed by using Importance - Performance Analysis Diagram. Based
upon Kartesius diagram, two variables were found – responsiveness and tangible in first quadrant while certainty
variable in second quadrant. Reliability and empathy variables have found in third and fourth quadrant respectively.
Keyword: Analysis, Importance, Performance, Satisfied.

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