TRANSPARANSI KEBIJAKAN, KOMPETENSI APARATUR DAN LAYANAN PEMERINTAHAN (KASUS LELANG JABATAN KOTA MAKASSAR)

Abstract

The main problem in this study was the principle of transparency in conducting auction in Makassar City and
lack of ability to develop properly based on the Regulation of the Ministry of Administrative Reform and Bureaucracy,
Number 13, 2014 specifically related to the preparation and establishment of vacant job competency standards.
Competency standards used in official recruitment were not still based on merit system. For instance, organizational, job,
and field competencies were less clearly measured and based on nepotism. As a result, government services were not
optimally performed and thus customers were generally unsatisfied with these services. Data collection from informants
that conducted by in-depth interviews with several officials who took part in the promotion as well as observeation
obtained from promotion documents (2015–2017). It was recommended to develop a policy development model, officials
development model as the result of public service auction and service development models as a consequence of previous
competency development.