ELECTRONIC GOVERNMENT DALAM PENINGKATAN KUALITAS PELAYANAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALOPO

Abstract

This study aims to examine and analyze the level of electronic government compatibility with the users and
implementing organizations, as a means of improving the quality of services in the Investment and Integrated Services
Office One Door of Palopo City. The research method used is descriptive qualitative, with informants namely the Head
of Information and Services, Chair of the Technical Team, Operators Supervisor, Online Service Operators, Staff and
Community Service Users in the Investment and Integrated Services Office One Door of Palopo City Information and
Services and the community users of licensing services, the data obtained were analyzed using data analysis techniques
from Miles and Huberman namely data condensation, data reduction, and conclusion drawing. The results showed that
the application of electronic government in an effort to improve the quality of service in the Investment and Services
Services in one door of Palopo City was not optimal, because there was no complete suitability of the three variables
expected in the service, while showing that Korten's suitability theory had no relevance to the reality of application. egovernment.